Privacy and Cookie Policy
This privacy policy sets out how this website (hereafter “the Store”) uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- name
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
WordPress cookies can be divided into two categories:
- WordPress Users Cookie – “strictly necessary†cookies as WordPress will not be able to function without it. They are also session cookies as they expire once the user logs out or exits the page.
- WordPress Commenters Cookie – not “strictly necessary†cookies and are set when users leave a comment on a post. These can also be classified as persistent cookies.
Note: those includes only cookies set by WordPress only – this doesn’t include cookies set by plugins.
List Of WordPress Users Cookie
According to WordPress codex “Users are those people who have registered an account with the WordPress site.â€
- wordpress_{hash}
- wordpress_logged_in_{hash}
- wordpress_test_cookie
- wp-settings-{UID}
- wp-settings-time-{UID}
- wp-saving-post
- wp-postpass_{hash}
- wordpress_sec
| WORDPRESS COOKIE NAME | DURATION | PURPOSE | LOGGED-IN USERS ONLY? |
|---|---|---|---|
| wordpress_{hash} | WordPress uses the login wordpress_{hash} cookie to store authentication details. Its use is limited to the Administration Screen area, /wp-admin/ | Yes | |
| wordpress_logged_in_{hash} | Session | Remember User session. WordPress sets the after login wordpress_logged_in_{hash} cookie, which indicates when you’re logged in, and who you are, for most interface use. | Yes |
| wordpres_test_cookie | Session | Test if cookie can be set. WordPress also sets wordpress_test_cookie cookie to check if the cookies are enabled on the browser to provide appropriate user experience to the users. This cookie is used on the front-end, even if you are not logged in. | No |
| wp-settings-{user_id} | 1 year | Customization cookie. Used to persist a user’s wp-admin configuration. The ID is the user’s ID. This is used to customize the view of admin interface, and possibly also the main site interface. | Yes |
| wp-settings-time-{user} | 1 year | Time at which wp-settings-{user} was set | Yes |
| wp-saving-post | 1 day | Auto-saving cookie: wp-saving-post is a WordPress cookie created when auto-saving a post in the editor. Used to track if there is saved post exists for a post currently being edited. If exists then let user restore the data. | Yes |
| wp-postpass_{hash} | 10 days | Used to maintain session if a post is password protected | No |
| wordpress_sec | There is not yet any general information about this cookie based on its name only. If you have any information about this cookie, please share in the comments section below. | Yes |
Note: {hash} represents the value that is obtained by applying a specific mathematical formula applied to the username and password. It is to ensure that the input values are safe, and no one can access these data using the cookies as it is difficult to ‘unhash’ the hashed data.
List Of WordPress Commenters Cookies
When visitors comment on your blog, they too get cookies stored on their computer. This is purely a convenience, so that the visitor won’t need to re-type all their information again when they want to leave another comment. Three cookies are set for commenters:
- comment_author_{HASH}
- comment_author_email_{HASH}
- comment_author_url_{HASH}
The commenter cookies are set to expire a little under one year from the time they’re set.
| WORDPRESS COOKIE NAME | DURATION | PURPOSE | LOGGED-IN USERS ONLY? |
|---|---|---|---|
| comment_author_{HASH} | 347 days | Used to tracked comment author name, if “Save my name, email, and website in this browser for the next time I comment.†is checked | No |
| comment_author_email_{HASH} | 347 days | Used to tracked comment author email, if “Save my name, email, and website in this browser for the next time I comment.†is checked | No |
| comment_author_url_{HASH} | 347 days | Used to track comment author url, if “Save my name, email, and website in this browser for the next time I comment.†checkbox is checked | No |
WooCommerce Cookies
Cookies are used by WooCommerce in a variety of ways.
Cookies depend on specific features that are enabled on a store. The cookies are active when a user interacts with one of these features or to allow admin functions to be performed from within the store’s dashboard(/wp-admin).
Details are provided in tables below, listing various cookies that are set for users of stores with the WooCommerce plugin installed.
Store front end:
| COOKIE NAME | DURATION | PURPOSE |
|---|---|---|
| woocommerce_cart_hash | session | Helps WooCommerce determine when cart contents/data changes. |
| woocommerce_items_in_cart | session | Helps WooCommerce determine when cart contents/data changes. |
| wp_woocommerce_session_ | 2 days | Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. |
| woocommerce_recently_viewed | session | Powers the Recent Viewed Products widget. |
| store_notice[notice id] | session | Allows customers to dismiss the Store Notice. |
No personal information is stored within these cookies.
Store dashboard (/wp-admin):
| COOKIE NAME | DURATION | PURPOSE |
|---|---|---|
| woocommerce_snooze_suggestions__[suggestion] | 2 days | Allows dashboard users to dismiss Marketplace suggestions, if enabled. |
| woocommerce_dismissed_suggestions__[context] | 1 month | Count of suggestion dismissals, if enabled. |
| tk_ai | session | Stores a randomly-generated anonymous ID. This is only used within the dashboard (/wp-admin) area and is used for usage tracking, if enabled. |
